All prices quoted and transactions completed are in UK Pounds Sterling and include VAT. If you are purchasing using a different currency, your bank/credit card/debit card/payment company will convert the currency for you when they process the transaction, but please be aware that there may be small differences in price owing to exchange rate fluctuations and that you may be charged a small commission by that company.
All orders are subject to availability.
Full payment is required prior to dispatch. The order will be cancelled in the event that payment is not received within one calendar month of making the order.
Payment may be made by:
- Debit/Credit Card. We accept Visa, Mastercard, Maestro/Switch.
- Cheque drawn on a UK bank, made payable to “Chinasearch Ltd.”. Items will be dispatched after the cheque has cleared
- Cash (visitors to our warehouse only). Please do not send cash through the postal system. We cannot accept responsibility should it go missing.
Goods will be shipped within 10 days of your order/cheque clearance.
It is the customer’s responsibility to ensure that their contact details and delivery address details are correct when the order is made and we regret that we cannot accept responsibility for incorrect or non-delivery due to customer error. In these circumstances, we can re-arrange correct delivery at the customer’s expense.
Items are carefully hand-packed, but in the unlikely event that a breakage does occur, please notify us and return the broken item(s) within 10 days of receipt and, if available, we will supply replacements free of charge, or, if unable to do so, give a full refund to the value of the damaged item(s).
Customer Guarantee - UK: If, for any reason when you have received your goods, you are not satisfied with your purchase, Chinasearch will gladly replace the items or refund your monies in full, provided that they are returned to Chinasearch at the address below within 10 days of receipt. If you do wish to return your china, please contact us so that we can advise on packing and return. It is the customer’s responsibility to ensure that the returned goods are safely packed using appropriate materials (we suggest that you use the original packing materials for this). Where goods are returned for reasons other than loss, damage or error on our part, the customer will be required to pay the return shipping costs.
Chinasearch Ltd., 4 Princes Drive, Kenilworth, Warwickshire, CV8 2FD, UK.
If you change your mind once you have placed an order, you have the right to cancel and obtain a full refund by notifying Chinasearch within 10 days and returning the goods as above (see “Returns”). In accordance with the Distance Selling Regulations 2000, notification of cancellation must be in writing, either by email to , or by post to: Chinasearch Ltd., 4 Princes Drive, Kenilworth, Warwickshire, CV8 2FD, UK.
These Terms & Conditions are subject to English Law. Your Statutory Rights are not affected. English Law will prevail in any dispute, regardless of the location of the customer and/or origin of the transaction.
Chinasearch Ltd t/a Chinasearch®
Registered in England - Company Registration Number 04320273
Registered Office - 70 Priory Road, Kenilworth, Warwickshire, CV8 1LQ
VAT Registration Number - 660 8908 12
