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About Us

Chinasearch is Europe's largest retailer of discontinued china. Over the last 25 years, we have helped countless customers worldwide to find replacements for damaged and missing items from their china collections.

Our mission is to provide an exceptional china replacement service to all of our customers. We aim to help you find the exact item you are looking for, and deliver it to you quickly and securely. We currently hold over 300,000 items in stock from over 150 manufacturers. If your item is not in stock, we will use our network of industry contacts to find that item, no matter how long it takes.

Our high levels of customer service, breadth of choice and network of trusted suppliers help set us apart from our competitors: if we can’t find the item you are looking for, it’s unlikely that anyone can.

Frequently Asked Questions

Tell me more about how your service works

If your item is in stock, your order will be picked, packed and despatched within three days of receipt of payment.

If your item is not in stock, you can request that we search for it on your behalf. When we find the item you are looking for, we will contact you to see if you still need it.

If the item you need is not in stock, we can add your item request to our database – this is essentially a shopping list that our Purchasing Team and wider network of contacts use when they are sourcing products.

The length of time it takes to locate an item varies greatly, depending on the popularity and availability of items. Sometimes it can take weeks to find a suitable replacement, sometimes it can take years. If requested, our Sales Advisers will stay in touch to keep you up to date with the progress of your search.

When we find a suitable item, we will contact you to see if you still need it. If you do, we will pack and despatch your china to you within 3 working days. Of course, you are under no obligation to buy and there are no finder's fees – you only pay for the item and the postage.

Tell me more about how you source your china

We source our china from a number of trusted suppliers. Our purchasing Team regularly visit china fairs and auctions and have a nationwide network of suppliers who work with us to find in-demand items.

We also buy china from members of the public. If you have any china you would like to sell, visit our Sell to us section, where you will find all of the information you need.

Tell me more about your shop & showroom

We'd love you to come and visit us at our very own shop in the Midlands. The address is 4 Princes Drive, Kenilworth, Warwickshire, UK, CV8 2FD. Our shop and showroom is open from Monday to Friday.

We are just 11 miles from junction 15 of the M40, have free on-site parking and would love you to visit and meet the team over a cup of coffee. If you'd like to sit down with one of our Purchasing Specialists, please call ahead just to make sure we have someone on-hand when you arrive.

Click here to have a tour around our shop and a sneak peak at some of the products we have available!

Tell me more about how you pack your china

Our packing materials are very important to us: we have spent the last 25 years perfecting the fine art of packing! Over the years we have found newspaper to be the best packing material by a long way - it is readily available, easy to dispose of and a very effective shock absorber.

We have also introduced a new type of packaging - retention packaging. This is a cardboard box with a strip of plastic which secures items. There are a number of advantages to this type of packaging - it reduces damage in transit, is very light, uses much less packaging and is as recyclable as cardboard.

Both of these options are perfect for transporting china - safe, secure and easily recyclable!

Tell me more about how you try to stay green

We do everything we can to minimise our environmental impact - it is something we are passionate about, as our whole business is built on people recycling their tableware. As well as re-using boxes sent to us by customers and other suppliers, we re-use any newspaper, bubble wrap and polystyrene chips that have been sent to us. This isn't always the prettiest means of transporting our china, but we have found it to be the most environmentally responsible and secure means of getting your delicate china to you in one piece.

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