Service Review

The items I ordered and received were excellent and exactly what I ordered. Orders arrived promptly and they were in excellent condition. I do however have a complaint in that I placed an order for 2 mugs on 27th Dec 17 but realised that I should have ordered 2 plates to match. I phoned on 28th explaining what happened and to enquire re postage (which was £6.95 for the 2 mugs) asking what the postage would be in total if I ordered the 2 plates. The lady who answered the phone said she was sorry but the postage would not be just £6.95 x 2 = £13.90 but that it would be £15.90. Why was the postage an extra £2. As I was just asking for 2 plates to be included in the parcel I found this very strange. She put the blame on the Post Office. I then told her to forget the order. I consequently went on line and ordered the 2 plates with postage £6.95 which was clearly cheaper that I was being quoted on the phone. Subsequently you had to post my orders in 2 parcels instead of 1. As I am sure you realise I found the postage I had to pay exorbitant and also the lady on phone very unhelpful. Irene Bradley