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Feefo Gold Trusted Service
For the fourth year running, we have received Feefo's Gold Trusted Service award. Feefo guarantees every single review we have received is matched to a genuine customer.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.
Verified Customer
Jan 12th
The items I ordered and received were excellent and exactly what I ordered. Orders arrived promptly and they were in excellent condition. I do however have a complaint in that I placed an order for 2 mugs on 27th Dec 17 but realised that I should have ordered 2 plates to match. I phoned on 28th explaining what happened and to enquire re postage (which was £6.95 for the 2 mugs) asking what the postage would be in total if I ordered the 2 plates. The lady who answered the phone said she was sorry but the postage would not be just £6.95 x 2 = £13.90 but that it would be £15.90. Why was the postage an extra £2. As I was just asking for 2 plates to be included in the parcel I found this very strange. She put the blame on the Post Office. I then told her to forget the order. I consequently went on line and ordered the 2 plates with postage £6.95 which was clearly cheaper that I was being quoted on the phone. Subsequently you had to post my orders in 2 parcels instead of 1. As I am sure you realise I found the postage I had to pay exorbitant and also the lady on phone very unhelpful. Irene Bradley
Jane at Chinasearch
Jan 16th
Thank you for highlighting this. The customer service team are now aware of this and we are reviewing our postage rates ready for the launch of our new website. It is more expensive to send orders via Courier than by Royal Mail. We are restricted on the size of box we can send via Royal Mail so 4 items would have been sent via Courier.  

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