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Feefo Gold Trusted Service
For the fourth year running, we have received Feefo's Gold Trusted Service award. Feefo guarantees every single review we have received is matched to a genuine customer.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.
mrs jill rudge
Jul 2017
I have asked you twice if you could replace a teapot lid for me .But I had no answer .Can you help. many thanks .Jill Rudge
Jane at Chinasearch
Jul 8th
I am sorry you have not had a response from us. \n
\nUnfortunately we do not search for teapot lids as we cannot guarantee the fit. The moulds are made to fit at the time of manufacture and as these wear out and are replaced the sizing can vary slightly. Therefore lids and bases from different batches often do not fit. \n

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