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Feefo Gold Trusted Service
For the fourth year running, we have received Feefo's Gold Trusted Service award. Feefo guarantees every single review we have received is matched to a genuine customer.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with Feefo, are the opinions of genuine customers.
Mr. Waite
Jul 7th
Fine BUT.......it all turned out well in the end.
The person over the telephone was proficient, helpful and attempted to provide the answers to my questions and search. On receiving my query regarding my order, I was very impressed with the way my concern was dealt with - concisely, professionally and personally. Thank you.
Mr. Waite
Jul 7th
Updated rating from
to
Mr. Waite
Jul 7th
Updated Review Headline from 'Fine BUT.....' to 'Fine BUT.......it all turned out well in the end.'
Staining in a hairline and unseen crack seemed to be the problem. Personally I feel this may have been a 'one-off' unnoticeable issue. It will not deter me from purchasing again.
On the very first use of one of my new saucers, one has stained very badly with the tea, two seemingly hairline cracks on the underside of the saucer, and two further hairline cracks on top looking quite unsightly. It is unpleasant to see to say the least and not the quality or standard one expects from Wedgewood.
Jane at Chinasearch
Jul 7th
I am glad I have been able to speak to you today and sort this out for you. The replacement will be with you shortly.
Mr. Waite
Jul 7th
Thank you Jane for your prompt response. You dealt with my concern swiftly, succinctly and it ended happily.

Thank you once again

Lee
Mr. Waite
Jul 7th
Updated rating from
to

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